Learn how to respond to and resolve conflict at work in this virtual bitesized workshop.
Research suggests that the average employee spends 2-3 hours a week dealing with conflict which makes conflict management an essential skill for anyone who wants to progress in their career.
This workshop is informal, but informative and is designed to be an open forum for discussion where we share theories and explore practical techniques that you can apply in your day to day role.
We will cover:
How conflict can be beneficial for you and your colleagues if it’s handled in the right way.
Conflict triggers for yourself and others.
Your emotional response to conflict and why emotions can sometimes get the better of you.
5 strategies for resolving conflict and when to use each of these.
You will walk away from this workshop with:
An understanding of how productive conflict can benefit you and your team.
A deeper awareness of your conflict triggers and what’s going on in your brain during conflict.
5 strategies that you can employ to resolve conflict effectively.
A workbook that contains all the key information that you can refer back to in future.